You have the right:
- To be treated with courtesy and respect and in confidence
- To have appropriate follow-up where deemed necessary
- To have your requests for appointments responded to fairly and wherever possible, to have you seen by a doctor within 2 working days
- Not to be kept waiting for your consultation unduly, though times this will be unavoidable as the doctor may have emergencies to deal with
- To make a complaint and have this responded to as explained previously
- To be treated appropriately, effectively and in accordance with current guidelines
- To be treated without discrimination with regard to race, gender, social class, age, religion, sexual orientation or appearance
As a patient of this practice, you have a responsibility to:
- Treat all Practice Staff with the same courtesy and respect we offer. If a patient is abusive to any member of staff we have the right to remove that patient from our list. Zero Tolerance Policy on physical and non physical abuse
- Be on time for your appointments and let us know as soon as possible if you are unable to attend
- Keep us informed of any change of address, telephone number or circumstances, so that communication with you is not jeopardized
- Make suggestions or complaints regarding any deficiencies, inequalities or problems you perceive with our service
Please:
- Carefully follow our advice and instructions particularly with regard to the taking of medication and returning for check-ups
- Respond to our invitations for monitoring your condition, for health checks, screening of cervical smear tests and breast x-rays
- Make sure your children attend for their vaccinations. If you have any concerns, we are happy to discuss these with you
- Remember that a home visit takes up a considerable amount of the doctor’s valuable time. If at all possible, the patient should attend the surgery